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Putting the safety and well-being of our teams and customers first is our priority.


Eat-in, Drive-thru lanes, takeaway and McDelivery are back.  For McDelivery our restaurants are operating contact-free delivery from pick-up to drop-off.

Things may still be a little different, but our priority is making sure we’re looking out for you, our teams and our partners. Before starting to re-open, we sought the views of our customers and employees on our re-opening plans. We also conducted controlled tests to explore the safest way to re-open our restaurants. When it comes to our people and returning to work, we have encouraged everyone to make the right decision for them, based on their personal circumstances.

To help create a safe experience for everyone, we have enhanced our high standard of cleanliness even further and introduced a number of additional measures and changes to our restaurants.

In addition to deep cleaning all our restaurants before re-opening, our teams are washing their hands at least every 30 minutes and cleaning equipment and surfaces more often, including kiosks and card readers. In order to help our teams practice social distancing, we have fewer people working on each shift to provide a safer environment particularly when shifts change. Floor markings inside and outside the restaurant will enable our customers to queue safely and we’ve also installed additional screens in our kitchens and service areas, including Perspex screens at collection points. Our teams will continue to wear protective equipment, including face masks (but not the type needed by medical teams).

 

Find out how we’ll be helping to create a safe experience for everyone

 
Reduced Opening Hours

From May 20th we’ll be running reduced hours and serving a reduced menu until we’re back up and running fully.

Social Distancing

We have fewer people working on
each shift, and we have introduced
new measures including additional
screens  in our kitchens and service areas
to provide a safer environment
and help you and our teams
adhere to social distancing

Hand Washing

We’ll be washing our hands
at least every 30 minutes and
providing sanitiser for our teams,
delivery partners and customers.

 

PPE equipment

We’ll be providing our teams with additional
protective equipment (but not the type
needed by medical teams)

Deep Cleaning

We deep cleaned our restaurants before
opening and will continue to clean
surfaces and equipment, including
kiosks and card readers,
even more regularly.

 

Deep Cleaning

We will be asking customers and
delivery partners to respect social
distancing guidelines, and we will
have clear floor markings in all of
our restaurants to signpost the route
for delivery partners and customers

 

Checking Temperatures

We’ll be checking the temperature
of our teams everyday with
contactless thermometers and
ask that our customers do not
enter our restaurants if
feeling unwell.